Shipping & Returns

Return Window

Return requests must be submitted within 30 days of delivery.

Return Conditions

Items must be returned:

unused and in original condition
with original packaging where possible

Custom / Personalized Orders

We offer custom options (custom text, colors, sizing/dimensions, and branding).
Custom/personalized items are not eligible for returns due to change of mind, as they are made specifically for you.
However, if a custom item is damaged or incorrect, we will resolve it.

Damaged / Incorrect Items

Please contact us within 48 hours of delivery at info@moroccanmade.co.uk with:

order number
clear photos of the issue and packaging (if applicable)

Who Pays Return Shipping?

If the item is damaged in shipping, incorrect, or defective: return shipping is on us.
If you changed your mind / didn’t like the item: return shipping is paid by the customer.

Refunds

Once your return is received and inspected, we will notify you.
Approved refunds are issued to the original payment method. Banks/payment providers may take 5–10 business days to reflect the refund.

Exchanges

Exchanges are allowed when possible.

For exchanges due to change of mind: shipping is paid by the customer
For exchanges due to damage/incorrect item: shipping is on us

Start a Return / Exchange

Email info@moroccanmade.co.uk with your order number and reason. We will send return instructions.

Shipping Policy

Processing Time

Orders are prepared within 1–3 business days (excluding weekends/holidays).

Shipping Destinations

We ship worldwide.

Delivery Time

Estimated delivery time after dispatch is 7–10 days worldwide.
(Delivery times are estimates and may vary due to carrier delays, customs procedures, or holidays.)